Ma. Ellen R. Ople
Ma. Ellen R. Ople
Amazon Virtual Assistant and Customer Service Happiness Officer
Amazon Virtual Assistant and Customer Service Happiness Officer
“Satisfied customer is the best source of advertisement.”
I’ve always loved assisting clients hit their business goals. I do have more than 5 years of experience as a Virtual Assistant, carried out excellent customer services and executed various social media initiatives aimed at driving sales and improving client relationships.
Assisting clients in the eCommerce industry specifically in Amazon.
THINGS I DO
“If you’re serious about changing your life, you’ll find a way. If you’re not, you’ll find an excuse.”
AMAZON SELLER VA MASTERCLASS
Masterclass for Filipinos who want to learn and help you with your business in Amazon.
- Familiarity with Amazon Seller Central
- Product Research
- Product Sourcing
- Product Listing - Creating a unique Product Listing
- Sending Inventory to Amazon Warehouse (FBA)
- Sponsored Ads
- Creating an Amazon Promotion
- Giving Stellar Customer Service
- Reviews and managing orders
AMAZON CUSTOMER SERVICE HAPPINESS OFFICER
Serves customers by providing product and service information and resolving product and service problems.
- Multi-channel Customer Support
- Inbound Inquiry Handling
- Customer Problem Resolution
- Handling Replacements & Refunds
- Setting up and managing promotions in Amazon
- Responding to Amazon product reviews and seller feedback
- Creating basic reports (reports on weekly tasks, deliverables, sales)
VIRTUAL ASSISTANT TASKS
Tasks needed to excellently deliver client's things to do and more.
- Email Management (FreshDesk)
- File Management (organizing files using Dropbox etc).
- Microsoft applications (MS Word, MS Excel, MS Powerpoint) and Google Docs
- Knowledgeable in Wordpress
- Data entry
- Data research
- Data mining
- Marketing research
- Content writing
SOCIAL MEDIA MANAGEMENT
Process of analyzing social media audiences and developing a strategy that's tailored to them.
- Social Media Management
- Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
- Creating image content via Canva
- Manage and oversee social media content
- Use social media marketing tools such as Hootsuite
- Good time-management skills
- Responding to comments on each of our accounts
- Overseeing customer service provided via social media
- Building a social media presence by maintaining a solid online presence.
My work
Companies I've worked with include:
Amazon Virtual Assistant
PRECISION NATURALS
Precision Naturals uses Amazon as a platform in selling their products that focuses on health and wellness. Their products aim to promote good health and reducing risk of disease with a holistic approach for your mind, body and home.
Virtual Assistant
WHIZ TECHNOLOGIES PTY. LTD.
Whiz company produces a set of great sounding workout headphones that stay in your ears, last all day and are sweat proof that is called SoundWhiz.
Virtual Assistant
PROJECT PIXEL
Project Pixel is an Australian based website design and digital marketing company that services clients from a wide variety of industries. Established in 2009, Project Pixel have been providing online marketing support for our clients across Australia for over 8 years.
Market Researcher
Survey Sampling International (now Dynata)
Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific.
Find me
You can check me out on my social media platform:
Facebook
LinkedIn
ople.maellen@gmail.com
